A MOJO Case Study
SRTA
Engagement started November 2018
Peach Pass is an electronic toll collection system in use in the U.S. State of Georgia, which is currently used primarily for high-occupancy toll lanes and express toll lanes on Interstate 75, I-85, and I-575 in metropolitan Atlanta, GA.
The state of Georgia made a significant investment over a 10 year period to both physical and technological infrastructure for SRTA. The goal was to create a better drive experience and both efficient and effective customer service for Georgians. They need to have a web presence that reflected the increased demand and flexibility to support their rapidly growing population.
SRTA engaged Kapsch TrafficCom and MOJO to deliver a robust, scalable, and integrated enterprise website experience to achieve the agency's goals of increasing customer engagement. MOJO's unique process was key to delivering a successful public-facing website. MOJO also integrated with state-wide transit authorities' back-office systems to support over 2 million drivers. As a result, MOJO launched SRTA's mobile responsive Drupal website with less than a 1% error rate. In addition, the website was WCAG 2.1 and 508 ADA Compliant.
SRTA and Kapsch TrafficCom was seeking not only a SDVOSB agency that could make websites, but seasoned professionals with experience across multiple platforms that would solve user and operational challenges as the project developed. Below are some of the highlights from our engagement:
National Winner of the W3 Gold and Silver Awards for Design
Decreased bounce rate, for an average session visit of 5:03 seconds
Increased returning users sessions, totaling 514,223 user visits
Increase in web users and traffic, totaling 11,026,968 page views in six (6) months
The state of Georgia was looking for a seasoned Drupal development agency that understood consumers, scalable and dependable technologies, and the operational challenges a multi-million dollar transactional website a state agency would manage.
