IBTTA Back-Office Design & Functionality
By Alexander Fakeri • April 16, 2024 • Toll Talk
Category
By Alexander Fakeri • April 16, 2024 • Toll Talk
By Alexander Fakeri • April 16, 2024 • News, Toll Talk
Watch Episode 3 of Toll Talk as we discuss ideas for back-office design and functionality to keep in mind as we approach the IBTTA tech summit. Special guests Rachel Bell, IBTTA's expert and very senior tolling expert from Kansas Turnpike Authority, and Tyler Milligan from Milligan Partners share their insights and thoughts from both the tolling and agency perspectives.
In this episode, we discuss the importance of unity in serving both your internal customers and external customers, the balance of self-service vs real human interactions, creating continuity between designs and experiences through your back office, what you should be listening for when it comes to the digital payment gateway and so much more!
We hope this conversation sparks some thoughts and ideas heading into the Tech Summit. We hope you join us Monday, May 6th, as we dive deeper into the topic of Back Office Design and Functionality in our breakout session.
